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Altatac returns policy

Regular Return Policy

All items have a 30 day return period with the exceptions of the following items which must be returned within 15 days of receipt: Computers, Computer hardware, Computer software, Printers (including 3D printers), 3D printing supplies and products, Camcorders, Digital cameras, GPS units, Digital music players, Tablets, E-readers, Portable video players, Drones, Televisions, Cell Phones, Gift Cards, Video Game Hardware, Software and Accessories. 

 

Holiday Return Policy

Our return policy is extended for the holiday gift buying season, between November 1st and December 24th as follows: All items that regularly have a 15 day return policy may be returned until January 10th All items that regularly have a 30 day return policy may be returned until January 25th 

 

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Altatac Customer Service at cs@altatac.com. Be sure to include your order ID and reason for return to ensure proper processing. 

 

All items must be sent back in the condition they are received, in original product packaging without damaging the retail box and must include all components and accessories. 

 

You may be charged a 10% restocking fee based on the reason for your return and the condition of the item. Serial numbers and condition of items returns are confirmed by our returns department, if any return is sent back in unacceptable condition it will be refused.